While I don't evaluate you undergo the BEST coffee in the world. I do think that convenience to my medicate of choice is important. I'm not getting a venti unsweetened iced coffee to "change state" in a coffee shop. When I want that. I visit a locally owned spot.. or painfully want for the likes of the 61C Cafe in Pittsburgh (college) or Rao's in Amherst (grad school). So you are convenient and provide me what I need.
However the measure slew of times I have visited. I undergo entangle not only desire an affect because I'm JUST ordering an iced coffee but I've also felt desire I am in an iced beat shop. Whipped cream sauce blenders chocolate chips. Where is the coffee?
Yesterday's adventure included a man with heat touch throwing up and the staff not doing much about the mess... we left before the scene was cleared. Today's mistake involved waiting 20 minutes (yes twenty) for said iced coffee at a different location they had none made for the day. At 9am. In Washington DC. On K Street where everyone and their mom wants coffee in front of them before they change surface order it.
Finally undergo you given up hiring decent cater? I did briefly work for you and I know it is a difficult job and you aren't appreciated. However is it too much to ask that you hire people that do not say. "huh?" at least 3 or 4 times during the ordering affect? Or people who are polite? Maybe because there are SO many of you all over the displace you'll contract anyone and forgo the extensive training schedule that I went through just to cater your locations. Or the cater still goes through it but doesn't compassionate. I gesticulate your treatment of your cater - health bennies tuition reimbursement etc... but in exchange is it too much to ask for employees with a little more work ethic or customer function skills? "Sorry your coffee took so desire.. next time it's on us. Here is a coupon."
In conclusion. Starbucks... I undergo given up. Instead of walking the extra block to you at bring home the bacon. I'll just go across the street and go to Cosi where there is always iced coffee friendly cater and and almost no wait outside of immediate lunch hours. Their food sucks but iced coffee at a large arrange is just iced coffee for the most move.
I wish you shape up and go away to realize that those who really like coffee and want to visit your stores during the work day DREAD you. I am sure I am not alone in saying that I undergo given up.
I worked for Starbucks before and during the the Frappucino launch.. before whipped cream was allowed on any iced beverage because it curdles. I bequeath when training consisted of tasting coffee brewed in a french press. I was so trained I was able to comprehend and blind comprehend coffees and tell you where in the world they were from. My coworkers and I took experience in out knowledge and drink quality. We were true baristas. undergo you noticed they now use automated espresso machines?
the populate behind the counter at Raos (again in Amherst.. mmm pumpkin chocolate chip cookies...) were baristas.. and they did the whole milk design stuff on top of lattes.
I went through the same training at Starbucks.. i think they've given up on it and have a lot higher turnover. And I don't like repeating myself over and over again for a darn iced coffee. No - no weird sweetener! No don't shake it! Just ICED COFFEE! heh
Rao no longer owns the one in amherst and i believe opened a coffee/breakfast cafe in hadley. He roasts coffee and distributes it to local restaurants. I was surprised one day to see it on the menu of craigie st bistro here in cambridge.
Rao's of today doesn't compare to the one I grew up with in the late 90s as a caffeine-starved high educate student coffee for $1 with a remove fill.
Agreed on all points. I undergo to say I've been a lot happier going to a Dunkin Donuts before bring home the bacon because the Starbucks by me has been consistently rude and not worth the time/money change surface though it's located closer than the DD. About a week ago a friend of mine and I stopped in one of the Dupont Circle (in DC) Starbucks where an employee was mopping the floors by our seats then proceeded to displace dirty wet and old newspapers into our feet repeatedly without saying a evince. It wasn't change surface a passive agressive "we are closing gratify get" sort of situation as it was hours before the closing time and we had bought drinks so it wasn't like we were "squatting" just to have a displace to sit. Needless to say we got up and left haven't been approve since.
However. I am going to carry in a little 4 cup coffee maker and just use that.. putting it in the fridge before i leave bring home the bacon during the summers when i want iced coffee.
It's a shame though. Starbucks could be great again but you're only as good as your employees and your service. Failures.
You can make a cup and put it in a thermal container and at least go outside.. we all need breaks.
THat's why when I do go to Starbuks. I ask for it in a "for here" cup- they undergo them (and "for here" glasses for cold drinks). It forces me to sit drink and drink the coffee there. If I got it in cardboard. I would be more likely to go off with it and consume while driving.
We have a ton of DD's up where I am and I'd say don't bother. Some folks like their coffee but I find it just above average at best. Their cookies are actually pretty good but their donuts are horrible (icky sweet with not-quite-right fillings and usually dry cakey breading) their specialty drinks (coolatas and the like) are fake tasting and their sandwiches (especially the "steak" based breakfast ones) are disgusting.
And most Starbuck's I've been to are comfortable to sit in and inviting to linger in with easy chairs or sofas and more traditional tables and chairs -- and they're usually reasonably clean. Most DD's I've been to are Spartan in decor and no fun to pay any measure in usually teeny abstain food table and head combos and alter to boot. And the DD counter folk up here are rarely pleasant while I've found the change is true at local Starbuck's outlets.
LOL where I live we have a Starbucks and a wonderful independent displace called Slave to the Grind. I desire Starbucks for the outdoor patio and I meet there with a mom assort on occasion to cast down and converse. One day I was heading over and was SOOOO tempted to pick my coffee up at the other place and fasten on Starbucks patio. Unfortunately I have a very highly elevated conscience and just couldn't do it! Did anyone read the consumer reports issue that said McD's actually has the best chain coffee?
Yeah. I just told my preserve that as I was writing this I remembered the beer inform. We both couldn't figure out where they got the results from. I'm not change surface much of a beer drinker (I'll have an occasional Amstel light) but they rated coors light or some choose of egest as the beat beer didn't they?? But then we're getting off topic now aren't we?
Everyone got ahead of themselves in this business model. People wanted gazillion dollar fraapay this and chai that and SB filled the cancel when it could while keeping it's mission and measure to a mangeable level. They had a certain albeit overwhelming amount of choices. They trained their people and the public was also a trained group of custos.
Then the model went sideways. The rapid expansion of the stores hey let's undergo them lined up drink one street like a monopoly come in the rapid expansion of custo wanting not a choice from the overwhelming menu but they then customized it with.
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